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Troubleshooting

Solutions for common issues in VariantLab.

Generation Issues​

Image generation failed​

Symptoms: Error message, generation doesn't complete

Solutions:

  1. Check your Mana balance - insufficient credits cause failures
  2. Try again - temporary API issues can cause failures
  3. Simplify your prompt if it's very complex
  4. Check your internet connection

Note: Failed generations are automatically refunded.

Generated image doesn't match prompt​

Solutions:

  1. Be more specific in your prompt
  2. Include style keywords ("digital art", "flat illustration")
  3. Describe composition ("centered", "full body")
  4. Try regenerating - AI results vary

Image quality is low​

Solutions:

  1. Use Gemini 3 Pro model for higher quality
  2. Increase resolution (Pro model supports up to 4K)
  3. Add quality keywords to prompt ("high detail", "sharp")

Detection Issues​

Detection didn't find the trait​

Solutions:

  1. Improve the detection prompt - be specific
  2. Check that the trait is visible in the image
  3. Run detection again - results can vary
  4. Create an empty mask and draw manually

Detection includes wrong areas​

Solutions:

  1. Use the eraser tool to remove incorrect areas
  2. Write a more specific detection prompt
  3. Regenerate the mask

Mask edges are rough​

Solutions:

  1. Zoom in and refine with brush/eraser
  2. Use smaller brush size for edges
  3. Take time on detailed edges

Variation Issues​

Variation doesn't match style​

Solutions:

  1. Include style in variation prompt: "red eyes, same digital art style"
  2. Be specific about maintaining consistency
  3. Regenerate and try different variants

Extracted layer has artifacts​

Solutions:

  1. Check the mask - artifacts usually come from mask issues
  2. Refine mask edges in Detection
  3. Regenerate the variation

Variation changed too much​

Solutions:

  1. Be more specific about what to change
  2. Mention what to keep: "only change the eye color"
  3. Try simpler modifications

Combination Issues​

Layers are hiding each other​

Cause: Incorrect layer order

Solution:

  1. Go to Detection page
  2. Check "Layer Order" section
  3. Arrange back-to-front (background first, foreground last)

Missing layers in combinations​

Cause: Layers not favorited

Solution:

  1. Go to Variations page
  2. Click star on layers you want included
  3. Regenerate combinations

Combinations look wrong​

Solutions:

  1. Check layer order (see above)
  2. Verify mask accuracy
  3. Preview individual layers
  4. Delete and regenerate combinations

Export Issues​

Export is very slow​

Cause: Large file count

Solutions:

  1. Wait - large exports take time
  2. Export in smaller batches
  3. Reduce combination count with limits

Downloaded ZIP is corrupted​

Solutions:

  1. Try downloading again
  2. Use a different browser
  3. Check available disk space
  4. Contact support if persistent

Files have wrong names​

Solution: Enable "Use display names" in export settings

Account Issues​

Can't log in​

Solutions:

  1. Check email/password are correct
  2. Use "Forgot Password" to reset
  3. Try a different browser
  4. Clear browser cache/cookies

Balance shows wrong amount​

Solutions:

  1. Refresh the page
  2. Check transaction history for recent operations
  3. Contact support if discrepancy persists

Purchase didn't add credits​

Solutions:

  1. Refresh the page
  2. Check transaction history
  3. Check email for receipt
  4. Contact support with transaction details

Browser Issues​

Page won't load​

Solutions:

  1. Refresh the page
  2. Clear browser cache
  3. Try a different browser
  4. Check internet connection

Features not working​

Solutions:

  1. Use a modern browser (Chrome, Firefox, Safari, Edge)
  2. Enable JavaScript
  3. Disable browser extensions that might interfere
  4. Clear cache and reload

Canvas is blank​

Solutions:

  1. Wait for image to load
  2. Check that an image exists in the project
  3. Refresh the page
  4. Try a different browser

Getting Help​

If your issue isn't listed here:

  1. Check the relevant documentation section
  2. Try the suggested troubleshooting steps
  3. Contact support with:
    • Description of the issue
    • Steps to reproduce
    • Screenshots if applicable
    • Browser and device information